Privacy Policy

Our approach: Deen & Lulu is designed for children and families. We aim to minimize data collection and do not use children’s personal information for behavioral advertising or cross-app tracking.

1. Information we collect

Information you choose to provide

You may contact us at hello@deenandlulu.com. If you do, we receive the information included in your message, such as the sender’s email address, name if provided, and the contents of the message. We use this information only to respond, provide support, address safety or technical issues, and maintain appropriate business records.

Children’s information

The Deen & Lulu experience is intended to avoid requiring children to submit personal information such as a full name, email address, phone number, precise location, contacts, photos, or voice recordings. We do not knowingly use personal information from children for targeted or behavioral advertising.

Technical and platform information

Apple, Google, device operating systems, app stores, hosting providers, and other infrastructure providers may process limited technical information as part of providing their services, such as device or network information, transaction records, security logs, diagnostics, or crash information. Their handling of information is governed by their own terms and privacy policies. If Deen & Lulu directly adds analytics, advertising, account creation, or other data-collecting features in the future, we will update this Policy and applicable store disclosures before or when those practices change.

2. Purchases and subscriptions

If Deen & Lulu offers in-app purchases or subscriptions, payment processing is handled by the applicable app store or payment platform. We do not receive your full payment card number from Apple or Google. We may receive information necessary to determine purchase or subscription status.

3. How we use information

• Provide and operate Deen & Lulu.
• Respond to parent, guardian, or customer support requests.
• Maintain security, prevent abuse, diagnose technical problems, and improve reliability.
• Comply with legal obligations and protect the rights, safety, and integrity of our users, services, and business.

4. Sharing of information

We do not sell children’s personal information. We do not share personal information for cross-context behavioral advertising. Information may be shared with service providers only as reasonably necessary to operate, secure, support, or distribute the service; with app stores and payment providers for transactions; or when required by law or necessary to protect rights and safety.

5. Advertising and tracking

Deen & Lulu does not use children’s personal information for targeted advertising or behavioral profiling. If advertising is introduced in a version intended for children, we will use only practices and providers appropriate for the applicable child-directed experience and will update this Policy and store disclosures accordingly.

6. Data retention

Support communications and related records are retained only as long as reasonably necessary for the purpose for which they were collected, including support, security, dispute resolution, and legal or accounting requirements. We may delete or de-identify information when it is no longer needed.

7. Data security

We use reasonable administrative, technical, and organizational measures appropriate to the nature of the information we handle. No method of transmission or storage can be guaranteed to be completely secure.

8. Parents and guardians

A parent or legal guardian may contact us to ask what personal information we have received in connection with their child, request correction or deletion where applicable, or raise a privacy concern. We may need to verify the requester’s identity and authority before completing a request.

9. Your privacy choices and deletion requests

To request access, correction, deletion, or other privacy assistance, visit our Privacy Choices page or email hello@deenandlulu.com. Please do not send sensitive personal information unless it is necessary for us to respond to your request.

10. International users

If you use Deen & Lulu from outside the United States, information you voluntarily send to us may be processed in the United States or other locations where our service providers operate, subject to applicable law.

11. Changes to this Policy

We may update this Privacy Policy as our services, technology, or legal obligations change. We will post the updated Policy on this page and revise the effective date above.

12. Contact us

Afaq Holdings LLC
Deen & Lulu
Email: hello@deenandlulu.com

This policy is intended to describe Deen & Lulu’s actual data practices. App-store privacy and data-safety disclosures should be kept consistent with the app’s implemented features and any third-party SDKs included in the released build.